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A real person answers, within one business day.

A question about a product, an issue with an order, or a partnership. Every message gets a real reply from a real person, no chatbots.

Customer care Orders, products, ingredients, subscriptions, the 60-Day Guarantee. This is the fastest way to reach us.
Press & media Press inquiries, product samples, interview requests and expert quotes.
Wholesale & partnerships Wholesale orders, retail partnerships, B2B and affiliate programs.

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Considered support

Our response-time commitment.

We reply to every inquiry within one business day. If we can't fully resolve it that fast, we'll at least acknowledge it and tell you when you'll have a complete answer.

A real person, every timeEvery email gets a reply from a human on our team. No chatbots, no canned scripts.
Every issue is a priorityWhether it's a delivery question or a bottle that arrived wrong, we treat it as one to solve.
No question is too smallIf we ever miss this standard, tell us at hello@cellshe.com. We'd rather know and fix it.

Product safety

Reporting an adverse event.

If you experience an adverse reaction or serious side effect while using a CELLSHE product, discontinue use immediately and consult a healthcare professional. Then report it to us so we can look into it:

Reports are reviewed within one business day and, where appropriate, shared with our manufacturing partners for investigation. The details you provide help us monitor product safety.

Note: a CELLSHE product is a dietary supplement, not a drug, and is not intended to diagnose, treat, cure or prevent any disease. Consult a healthcare provider before use, especially if you are pregnant, nursing, take medications, or have a medical condition.