Contact information

Contact Page

Last updated: May 19, 2026

Contact CELLSHE

For customer support, product questions, order questions, subscription questions, privacy requests, or adverse event reporting, contact us at:

Email: hello@cellshe.com

Phone for adverse event reporting: +1 786 628 0063

Customer support response time: We aim to respond within 1-2 business days.

Company operator:

CELLSHE / IRONVALE OÜ

Sepapaja tn 6

Tallinn 11515

Estonia

Important: CELLSHE does not provide medical advice. If you have a medical concern, consult a healthcare professional. If you are experiencing a medical emergency, call emergency services immediately.

Adverse Event Reporting

Last updated: May 19, 2026

Customer safety matters to CELLSHE. If you believe you experienced an adverse event after using a CELLSHE product, please report it to us promptly.

1. How to Report an Adverse Event to CELLSHE

Email: hello@cellshe.com

Phone: +1 786 628 0063

Please include as much of the following information as you can:

your name and contact information;

order number, if available;

product name;

lot number or batch number, if available;

date you received the product;

date you started using the product;

suggested use followed;

description of the event or symptoms;

whether medical care was sought;

relevant medications, supplements, health conditions, or allergies if you choose to share them;

photos of the product label, bottle, seal, lot number, and packaging if available.

Do not include information that you do not want to share. If you are reporting on behalf of another person, include your relationship to that person and whether you are authorized to communicate with us about the report.

2. Serious Adverse Events

A serious adverse event may include, without limitation, death, a life-threatening experience, inpatient hospitalization, a persistent or significant disability or incapacity, a congenital anomaly or birth defect, or a medical or surgical intervention to prevent one of those outcomes.

If you experience a medical emergency, call emergency services immediately.

3. FDA Reporting

Where CELLSHE, IRONVALE OÜ, or another entity in the CELLSHE supply chain is legally required to submit a serious adverse event report to FDA, we will review the report, request additional information where needed, preserve relevant records, and coordinate or submit the report as required by applicable law.

If IRONVALE OÜ is the responsible person for a product because its name appears on the dietary supplement label as manufacturer, packer, or distributor, CELLSHE will treat serious adverse event intake as a regulated safety workflow and will target FDA submission within the legally required timeframe once the minimum reportable information is available.

Submitting, escalating, or documenting an adverse event report is not an admission that a CELLSHE product caused or contributed to the event.

4. Recordkeeping

Adverse event reports and related communications may be retained for safety, regulatory, legal, quality, insurance, supplier-coordination, and defense purposes.

Where applicable dietary supplement law requires recordkeeping, records may be retained for at least six years. Access to adverse event records is restricted to personnel and service providers with a legitimate need to review them.