Terms of service

Terms of Service

Last updated: May 19, 2026

Welcome to CELLSHE.

This website is operated by IRONVALE OÜ, an Estonian company. Throughout this website, the terms "CELLSHE," "we," "us," and "our" refer to IRONVALE OÜ and the CELLSHE brand.

By accessing or using this website, creating an account, placing an order, purchasing a subscription, contacting us, or interacting with our services, you agree to these Terms of Service and the policies referenced in them. If you do not agree with these Terms, do not use this website.

1. Website Use

You may use this website only for lawful personal purposes and in accordance with these Terms.

You agree not to misuse the website, interfere with its operation or security, attempt unauthorized access to any system, account, database, checkout, payment process, or customer data, use the website for fraudulent or unlawful activity, copy, scrape, reproduce, resell, or commercially exploit our content without written permission, use bots, crawlers, scrapers, automated scripts, or similar tools to access or extract content except as permitted by law, or attempt to bypass geographic, payment, security, anti-fraud, subscription, or shipping restrictions.

We may suspend, restrict, block, or terminate access to the website if we reasonably believe that a user has violated these Terms, engaged in fraud, abused our policies, used automation improperly, created a security risk, or created a legal, regulatory, operational, payment, chargeback, subscription, fulfillment, or reputational risk.

2. United States Market Only

CELLSHE currently sells and ships only within the supported United States shipping area described in our Shipping Policy.

We do not market, sell, ship, or offer CELLSHE products to customers in the European Union, the United Kingdom, the European Economic Area, Switzerland, Canada, Australia, or any other jurisdiction outside the supported United States market unless expressly stated by us in writing.

If an order is placed using an unsupported destination, restricted address, freight forwarder, reshipment service, false address, or location outside our supported shipping area, we may cancel the order, refuse fulfillment, request additional verification, request an eligible alternative address, or take any other reasonable action.

3. No Sale to California

CELLSHE does not currently sell or ship products to California.

Customers must not attempt to bypass this restriction by using freight forwarders, reshipment services, indirect delivery arrangements, false addresses, or alternative delivery routes. We may cancel, hold, refuse, or refund any order that appears intended for California delivery.

4. Age Requirement

You must be at least 18 years old to use this website, purchase CELLSHE products, or subscribe to recurring deliveries. Our products are intended for adults only.

5. Dietary Supplement Disclaimer

CELLSHE products are dietary supplements. They are not drugs, medical treatments, medical devices, hormone therapies, or substitutes for medical care.

The information on this website is provided for general wellness and informational purposes only. It is not medical advice and should not be used to diagnose, treat, cure, or prevent any disease or medical condition.

Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration. CELLSHE products are not intended to diagnose, treat, cure, or prevent any disease.

Before using any dietary supplement, consult your healthcare professional, especially if you are pregnant, nursing, trying to become pregnant, under 18, taking medication, have a medical condition, or are under medical supervision.

6. No Medical Advice

Nothing on this website, product pages, emails, advertisements, social media, blog articles, customer support communications, reviews, or other CELLSHE materials should be interpreted as medical advice.

You are responsible for consulting a qualified healthcare professional before using any dietary supplement. If you experience a medical emergency, call emergency services immediately.

7. Product Information

We aim to present product information accurately. However, product descriptions, packaging, formulas, labels, ingredient sourcing, availability, images, claims, and specifications may change from time to time.

We do not guarantee that all website content will always be error-free, complete, current, or free from typographical mistakes. Always read the product label, Supplement Facts panel, suggested use, warnings, cautions, and other product information before use.

8. Claims and Results

CELLSHE does not guarantee any specific health, wellness, appearance, energy, aging, hormonal, metabolic, cognitive, or physical result.

Individual experiences may vary. Factors such as age, diet, lifestyle, sleep, health status, medication use, genetics, and consistency of use may affect personal experience.

Testimonials, reviews, or user-generated content represent individual experiences only and do not guarantee that you will have the same experience.

9. Orders and Account Information

You agree to provide accurate, complete, and current information when placing an order or creating an account.

We may refuse, cancel, limit, or hold orders if information appears inaccurate, incomplete, fraudulent, inconsistent, unsupported, or if the order creates legal, regulatory, fulfillment, payment, chargeback, shipping, subscription, or operational risk.

10. Prices and Availability

Prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, discounts, shipping fees, subscription terms, and product availability may change without prior notice.

We reserve the right to correct pricing, availability, product, or typographical errors at any time, including after an order has been submitted. If a correction materially affects your order, we may cancel the order and issue a refund for amounts paid.

11. Third-Party Services and Partners

Our website and business operations may use third-party platforms and service providers, including Shopify, payment processors, subscription tools, fulfillment partners, manufacturing partners, shipping carriers, analytics providers, advertising platforms, email marketing providers, customer support tools, fraud prevention tools, compliance partners, and other operational vendors.

These third parties are independent service providers and may operate under their own terms, privacy practices, service limitations, and technical constraints. CELLSHE is not the shipping carrier, payment processor, or manufacturer of record unless expressly stated on a specific product label or legal document.

12. Intellectual Property

All website content, including brand names, text, images, graphics, logos, product names, design, layout, icons, videos, photography, packaging, and other materials, belongs to CELLSHE, IRONVALE OÜ, or our licensors.

You may not copy, modify, reproduce, distribute, publish, sell, license, or exploit any CELLSHE content without our prior written permission.

13. User Content, Reviews, and Testimonials

If you submit a review, testimonial, comment, photo, message, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content in connection with CELLSHE marketing, website, advertising, and customer communication, subject to applicable law.

You agree that any content you submit must be truthful, based on your genuine experience, not misleading, not unlawful, and not infringe any third-party rights. We may moderate, remove, reject, or edit user content where reasonably necessary.

We do not permit fake reviews, misleading testimonials, paid undisclosed endorsements, undisclosed material connections, incentivized reviews conditioned on a positive or negative sentiment, or claims that our products diagnose, treat, cure, or prevent disease.

14. Prohibited Health Claims by Users

When submitting reviews, testimonials, comments, or social content, you must not claim or imply that CELLSHE products treat, cure, prevent, or diagnose any disease, reverse aging, treat menopause, balance hormones, cure fatigue, prevent Alzheimer's disease, prevent cancer, replace medical treatment, or provide guaranteed results.

We may remove any content that creates regulatory, legal, platform, payment, advertising, or reputational risk.

15. Reviews and Incentives

If we offer any incentive for a review, the incentive will not be conditioned on the review being positive, negative, or expressing any particular sentiment.

Reviews must reflect the reviewer's genuine experience. We may disclose incentives, material connections, sampling programs, ambassador relationships, or similar relationships where required.

We do not suppress negative reviews solely because they are negative. We may remove reviews that are fake, false, misleading, unlawful, abusive, spam, irrelevant, medically unsafe, or otherwise inconsistent with these Terms.

16. Copyright and Intellectual Property Complaints

If you believe that content on our website infringes your copyright, trademark, or other intellectual property rights, contact us at hello@cellshe.com with: your name and contact information; identification of the protected work; identification of the allegedly infringing content; the page URL where the content appears; a statement that you have a good-faith belief that the use is unauthorized; a statement that the information provided is accurate; and your physical or electronic signature.

We may remove or restrict access to content that we believe may infringe third-party rights. We may also restrict or terminate accounts that repeatedly submit infringing or unlawful content.

17. Electronic Communications and Notices

By using this website, creating an account, placing an order, subscribing, or contacting us electronically, you consent to receive electronic communications from us.

We may provide notices by email, website posting, account notice, checkout notice, policy update, or other reasonable electronic method. Transactional communications related to orders, subscriptions, accounts, safety, legal notices, policy updates, or customer service are not marketing emails.

18. Dispute Resolution - Informal Resolution First

Before filing any claim, arbitration, or legal proceeding against CELLSHE, you agree to first contact CELLSHE at hello@cellshe.com and provide a written description of the dispute, your order number if applicable, the relief requested, and your contact information.

We will make a reasonable good-faith effort to resolve the dispute informally within 30 days after receiving your written notice. Either party may proceed with arbitration or small claims court only after the informal resolution period ends, unless emergency relief is necessary.

This section does not require you to waive, delay, or forfeit any non-waivable statutory right or payment-card-network right to contact your bank, card issuer, or payment provider. However, contacting us first gives us a reasonable opportunity to investigate, correct shipping or fulfillment issues, review suspected unauthorized activity, and provide documentation before a payment dispute escalates.

19. Binding Arbitration Agreement

Please read this section carefully. It affects your legal rights.

Except for disputes that qualify for small claims court or where applicable law prohibits arbitration, you and CELLSHE agree that any dispute, claim, or controversy arising out of or relating to these Terms, the website, any order, any product, any subscription, any advertisement, any communication, any policy, or any relationship between you and CELLSHE will be resolved by binding individual arbitration rather than in court.

This arbitration agreement is governed by the Federal Arbitration Act.

The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by these Terms, unless the AAA is unavailable or declines to administer the dispute. If the AAA is unavailable or declines to administer the dispute, the parties will work in good faith to select a comparable arbitration provider. If the parties cannot agree, a court of competent jurisdiction may appoint an arbitrator.

The arbitration may be conducted by telephone, video conference, written submissions, or in person, as determined under the applicable arbitration rules and the arbitrator's authority.

The arbitrator will have authority to award the same individual relief that a court could award, including individual injunctive or declaratory relief where available by law.

The arbitrator, and not any court or agency, will have exclusive authority to resolve disputes relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide disputes about the enforceability, interpretation, or validity of the class action waiver.

Consumer arbitration fees will be governed by the AAA Consumer Arbitration Rules. Where those rules cap the consumer's fee, CELLSHE will pay any balance owed to AAA. Each party will bear its own attorneys' fees and costs except where the arbitrator awards them under applicable law.

The arbitration proceeding and award will be confidential to the extent permitted by applicable law, except that either party may disclose the existence and outcome where reasonably necessary to enforce the award, comply with regulatory or judicial process, or protect rights in litigation involving third parties.

If 25 or more substantially similar arbitration demands are filed against CELLSHE within a 60-day period by the same or coordinated counsel, the parties agree that the AAA will, where its rules permit, administer such demands under its applicable mass arbitration or coordinated proceeding procedures. The parties may select a representative group of no fewer than five and no more than ten cases to be arbitrated first, and remaining demands may be stayed pending those decisions to the extent permitted by AAA rules and applicable law. Nothing in this paragraph permits class, collective, consolidated, or representative relief beyond what is expressly permitted by the applicable arbitration rules and these Terms.

20. Small Claims Court Carve-Out

Either party may bring an individual claim in small claims court if the claim qualifies, remains in small claims court, and proceeds only on an individual basis.

21. Class Action Waiver

To the fullest extent permitted by applicable law, you and CELLSHE agree that each may bring claims against the other only in an individual capacity and not as a plaintiff, claimant, class member, private attorney general, or representative in any class, collective, consolidated, mass, representative, or private attorney general action. By agreeing to these Terms, you understand that this waiver may limit procedural rights that would otherwise be available in court, including the ability to participate in a class, representative, collective, or private attorney general proceeding, except where such waiver is prohibited by applicable law.

The arbitrator may not preside over any class, collective, consolidated, mass, representative, or private attorney general proceeding unless both you and CELLSHE expressly agree in writing after the dispute arises.

If this class action waiver is found unenforceable as to any claim or request for relief, then only that claim or request for relief may proceed in court, and the remainder of the dispute will be arbitrated to the fullest extent permitted by law.

22. Jury Trial Waiver

To the fullest extent permitted by applicable law, you and CELLSHE knowingly and voluntarily waive any right to a trial by jury in any dispute not subject to arbitration.

23. Arbitration Opt-Out

You may opt out of the arbitration agreement and class action waiver by sending a written opt-out notice within 30 days after the date you first agree to these Terms. The notice must include your full name, email address, mailing address, order number(s) if any, and a clear statement that you opt out of CELLSHE's arbitration agreement and class action waiver.

You may send the notice by email to hello@cellshe.com or by postal mail to CELLSHE / IRONVALE OÜ, Sepapaja tn 6, Tallinn 11515, Estonia.

An email opt-out notice is effective when received by CELLSHE. A postal opt-out notice is effective when received by CELLSHE and, for administrative tracking, will be presumed received 14 calendar days after a valid postmark if it was properly addressed, contained the required information, and was not returned as undeliverable. CELLSHE may acknowledge receipt by email when reasonably feasible.

Opting out of arbitration does not affect any other part of these Terms.

If we materially modify this arbitration agreement after you have agreed to it, you may exercise a renewed 30-day opt-out window with respect to the modified arbitration terms. Material modifications do not include changes that are administrative, that broaden consumer rights, or that incorporate updated arbitration provider rules.

24. Governing Law

For disputes involving a U.S. customer, these Terms and the relationship between the parties are governed by the Federal Arbitration Act and, to the extent not preempted by federal law and to the maximum extent permitted by applicable conflict-of-law principles, the substantive laws of the State of Delaware, without regard to conflict-of-law rules, provided that mandatory consumer protection laws of the customer's state of residence that cannot be waived by contract shall continue to apply where required.

This governing-law clause does not override non-waivable consumer forum rights, payment-card-network rights, statutory remedies, or mandatory consumer protections that cannot be waived by contract.

Internal corporate matters concerning IRONVALE OÜ are governed by Estonian law.

CELLSHE does not market, sell, or offer products to customers outside the supported U.S. market. No representation, warranty, or commercial offering is directed at consumers in the European Union, the United Kingdom, the European Economic Area, Switzerland, Canada, Australia, or any other jurisdiction outside the supported U.S. market. If a person located outside the supported U.S. market nevertheless attempts to interact with the website, no contract is formed unless and until CELLSHE expressly accepts the order. Any mandatory non-waivable consumer protection rights under that person's local law shall continue to apply where required.

For any claim that is not subject to arbitration and is not within small claims court, venue and jurisdiction will be determined under applicable law. Nothing in these Terms is intended to deprive a consumer of a mandatory forum right that cannot be waived by contract.

25. Limitation Period

To the fullest extent permitted by applicable law, any claim or dispute arising out of or relating to these Terms, the website, products, orders, subscriptions, advertisements, communications, or policies must be brought within one year after the claim accrues, except where applicable law requires a longer minimum limitation period that cannot be shortened by contract, in which case the minimum statutory period applies.

This limitation does not apply to claims that cannot be limited by contract under applicable law, including personal injury claims, fraud claims, or other non-waivable claims.

26. Limitation of Liability

To the fullest extent permitted by applicable law, CELLSHE and IRONVALE OÜ will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or similar damages arising from your use of the website, products, services, subscriptions, shipping, delays, product availability, or third-party services.

To the fullest extent permitted by applicable law, our total aggregate liability for any and all claims, whether in contract, tort, statute, or otherwise, related to a product, order, subscription, advertisement, policy, or use of the website will not exceed the lesser of (a) the amount paid by you for the specific product unit giving rise to the claim, or (b) one hundred U.S. dollars (US $100). For subscription products, the cap is calculated based on the most recent shipment or charge giving rise to the claim and does not include amounts paid in prior subscription cycles.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law, including liability that cannot be limited or excluded under applicable consumer protection, product safety, fraud, intentional misconduct, gross negligence, personal injury, death, or other mandatory law.

27. No Warranty

The website and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted operation.

28. Indemnification

You agree to indemnify and hold harmless CELLSHE, IRONVALE OÜ, our officers, directors, contractors, service providers, employees, and partners from any claim, loss, liability, damage, cost, or expense arising from your misuse of the website, violation of these Terms, fraudulent activity, false address information, chargeback abuse, first-party fraud, unlawful conduct, unauthorized resale, violation of geographic restrictions, misuse of third-party services, infringement of third-party rights, or violation of any policy referenced on our website.

Indemnification under this section includes reasonable attorneys' fees, expert witness fees, court costs, arbitration fees, and other reasonable costs of defense, settlement, judgment, or compromise. We may select counsel of our choice and control the defense of any claim subject to this section, provided that we will not settle any claim that imposes non-monetary obligations on you without your prior written consent, not to be unreasonably withheld.

We will not seek indemnification from you for claims arising solely from CELLSHE's own gross negligence or intentional misconduct.

29. Force Majeure

CELLSHE is not responsible for delay, failure, interruption, non-performance, or fulfillment difficulty caused by events beyond our reasonable control, including carrier delays, fulfillment partner delays, supplier constraints, upstream supply chain disruption, warehouse interruption, labor disruptions, natural disasters, severe weather, epidemic, pandemic, quarantine, public health events, power or internet failures, cyber incidents, payment processor disruption, failure or interruption of critical third-party SaaS, payment, hosting, or platform services including Shopify, Stripe, AWS, or comparable providers, regulatory changes, customs or logistics disruption, action or inaction of governmental authorities including FDA, FTC, U.S. Customs and Border Protection, or U.S. Postal Service, governmental action, war, civil unrest, or other events beyond our reasonable control.

30. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

If possible, the invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original purpose. If the entirety of the arbitration agreement is found unenforceable as to a specific claim, that claim may proceed as provided under applicable law, and the class action waiver, jury waiver, limitation period, and other enforceable provisions will continue to apply to the maximum extent permitted by law.

31. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, restructuring, financing, change of control, transfer of the CELLSHE brand, or operational reorganization.

32. Entire Agreement

These Terms, together with the Terms of Sale, Shipping Policy, Returns & Refund Policy, Privacy Policy, Subscription Terms if applicable, Medical & Supplement Disclaimer, and any other policy referenced on our website, form the entire agreement between you and CELLSHE regarding your use of the website and purchases from CELLSHE.

They supersede prior or contemporaneous communications, representations, statements, advertisements, or understandings, except for specific written promotional terms expressly displayed before purchase.

33. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

34. Survival

Sections relating to intellectual property, user content, disclaimers, limitation of liability, indemnification, dispute resolution, arbitration, class action waiver, jury trial waiver, governing law, limitation period, notices, severability, assignment, and any other provision that by its nature should survive will survive termination, cancellation, fulfillment, refund, or account closure.

35. Changes to These Terms

We may update these Terms from time to time to reflect legal, regulatory, operational, product, platform, or business changes.

For material changes, we may provide notice by posting the updated Terms on the website, updating the "Last updated" date, sending an email, placing a notice in the customer account, requiring acceptance at checkout, or using another reasonable method.

For active subscribers, we will provide advance notice of material changes to subscription price, billing frequency, renewal terms, cancellation terms, or other material subscription terms where required by applicable law. If applicable law requires affirmative consent or re-acceptance for a material change, we will request it before applying the change to the affected subscription.

The version published on this website at the time of your use or order applies unless otherwise required by law. Changes will not retroactively alter dispute-resolution rights for disputes that arose before the effective date of the updated Terms unless applicable law permits.

36. Headings

Headings are for convenience only and do not affect interpretation.

37. Contact

CELLSHE / IRONVALE OÜ

Sepapaja tn 6

Tallinn 11515

Estonia

Email: hello@cellshe.com

 

Terms of Sale

Last updated: May 19, 2026

These Terms of Sale apply to purchases made from CELLSHE through our website, checkout, subscription tools, or other official sales channels.

CELLSHE is operated by IRONVALE OÜ, an Estonian company. By placing an order, you agree to these Terms of Sale, our Terms of Service, Shipping Policy, Returns & Refund Policy, Privacy Policy, Subscription Terms if applicable, and product-specific terms displayed before purchase.

1. Seller of Record

The seller of record for customer orders is IRONVALE OÜ, operating the CELLSHE brand.

2. Product Category

CELLSHE products are dietary supplements intended for adult wellness support. They are not drugs, medical treatments, medical devices, hormone therapies, or substitutes for professional healthcare.

3. Eligibility to Purchase

You must be at least 18 years old and located in a supported U.S. shipping destination to place an order.

4. Supported Market and Excluded Destinations

CELLSHE currently sells and ships only within the supported United States shipping area. We do not sell or ship to California, Alaska, Hawaii, U.S. military bases, APO/FPO/DPO addresses, unsupported U.S. territories, unsupported P.O. boxes, freight forwarders, reshippers, hotels, package redirection services, or addresses that our fulfillment or carrier partners cannot serve.

You are responsible for confirming before purchase that your shipping address is complete, accurate, accessible, lawful, and eligible for delivery under our Shipping Policy. We make reasonable efforts to configure shipping restrictions in Shopify and to screen unsupported addresses, but checkout availability or attempted payment does not guarantee that an address is eligible for fulfillment.

5. Order Acceptance

Submitting an order does not mean that we have accepted the order. We may accept, reject, cancel, hold, verify, or limit any order for legal, regulatory, payment, fraud, product availability, geographic, carrier, fulfillment, subscription, or operational reasons.

If we cancel an order after payment has been captured, we will issue a refund for amounts paid, unless the cancellation relates to suspected fraud, chargeback abuse, or unlawful activity and a different remedy is permitted by applicable law.

6. Third-Party Manufacturing, Fulfillment, and Service Partners

CELLSHE works with independent third-party partners for product manufacturing, label production, warehousing, fulfillment, shipping, subscription management, payment processing, analytics, advertising, fraud prevention, and customer communications.

CELLSHE does not physically manufacture, transport, or deliver products directly. Product manufacturing, packaging, fulfillment, carrier handling, tracking scans, and delivery attempts may be performed by independent partners under their own operational procedures and service limitations.

Nothing in these Terms creates a direct customer contract with any fulfillment, manufacturing, payment, carrier, or technology partner unless that partner expressly states otherwise.

7. Fulfillment Availability and Operational Constraints

Product availability, fulfillment capacity, ingredient supply, label availability, carrier capacity, and shipping eligibility may change. If a product, label, ingredient, service, or destination becomes unavailable or unsupported, we may cancel, hold, modify, refund, or request confirmation before fulfilling an order.

8. Product Manufacturing and Product Variations

Dietary supplement products may have normal variations between batches, labels, packaging, serving size presentation, bottle appearance, capsule appearance, or non-material specifications. Any material label, formula, allergen, warning, or Supplement Facts information should be reviewed on the product label before use.

9. Product Use

You agree to use CELLSHE products only as directed on the label. Do not exceed the suggested use. Consult your healthcare professional before use if you are pregnant, nursing, trying to become pregnant, taking medication, have a medical condition, or are under medical supervision.

Stop use and consult a healthcare professional if you experience an adverse reaction. In an emergency, call emergency services immediately.

10. Pricing

Prices are listed in U.S. dollars unless otherwise stated. Product prices, subscription prices, discounts, bundles, promotions, taxes, shipping fees, and availability may change without notice.

11. Taxes

You are responsible for any applicable sales tax, use tax, consumer tax, or similar tax associated with your purchase, except taxes based on our income. Where required, taxes may be calculated and collected at checkout. If tax is not collected at checkout, you may be responsible for reporting or paying applicable taxes under your state law.

12. Payment

Payments may be processed through Shopify Payments, Stripe, PayPal, Shop Pay, Apple Pay, Google Pay, or other payment methods displayed at checkout.

By submitting payment information, you represent that you are authorized to use the payment method and authorize us and our payment processors to charge the amounts displayed at checkout, including recurring subscription charges where you select a subscription.

We do not store full payment card numbers.

13. Subscriptions

If you purchase a product as a subscription, the subscription will automatically renew and your payment method will be charged according to the frequency, price, and terms displayed before purchase and at checkout, unless canceled before the next billing date.

Subscriptions are subject to our Subscription Terms.

14. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy. Delivery estimates are not guaranteed and may be affected by fulfillment processing, carrier delays, address issues, weather, operational events, or other circumstances beyond our reasonable control.

15. Address Accuracy and Eligibility

You are responsible for providing a complete, accurate, deliverable, and eligible shipping address before placing an order and before each subscription renewal.

We may not be able to modify an address after an order is submitted to fulfillment. Orders sent to incorrect, incomplete, inaccessible, unsupported, restricted, or ineligible addresses may be delayed, returned, refused, canceled, or unrecoverable.

16. Damaged, Defective, Wrong, or Missing Items

If your order arrives damaged, defective, incorrect, or missing items, contact hello@cellshe.com within 7 days after delivery with your order number, a clear description of the issue, photos of the package and product, and any other information we reasonably request.

We may offer a replacement, refund, store credit, or other remedy at our discretion or where required by law. We may deny claims that are late, incomplete, unsupported, inconsistent with tracking information, inconsistent with photos, or appear fraudulent or abusive.

17. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy. All sales are final by default unless a specific written guarantee, promotion, refund right, or remedy is expressly displayed before purchase, required by applicable law, or approved by CELLSHE in writing.

18. Chargebacks, Disputes, and First-Party Fraud

If you believe a charge was unauthorized, incorrect, duplicated, or otherwise disputed, you may contact your bank, card issuer, or payment provider according to your statutory and card-network rights. Where reasonably possible, we also ask that you contact hello@cellshe.com so we can investigate the issue, review tracking, correct errors, and provide documentation before a payment dispute escalates.

A chargeback or payment dispute filed in bad faith, with false information, after confirmed delivery, after policy abuse, or after receiving goods without a valid basis for dispute may be treated as refund abuse or first-party fraud to the extent permitted by applicable law.

We may provide payment processors with order records, checkout data, IP and device information, subscription consent records, email communication history, shipment tracking, delivery confirmation, customer service correspondence, photos, refund history, policy acceptance records, and other evidence relevant to the dispute.

We may refuse future orders, cancel subscriptions, block accounts, withhold discretionary credits, or seek recovery of chargeback fees, processing costs, fraud investigation costs, and reasonable attorneys' fees where permitted by law if we reasonably believe that a customer has engaged in chargeback abuse, false non-receipt claims, first-party fraud, refund abuse, or misuse of our policies.

19. No Resale

CELLSHE products are sold for personal use only. Unauthorized resale, marketplace resale, bulk diversion, or commercial redistribution is prohibited unless we provide prior written approval.

20. Product Restrictions

You agree not to purchase CELLSHE products for resale, export, shipment to unsupported destinations, use by minors, unlawful use, or any purpose inconsistent with the product label or these Terms.

21. No Guaranteed Results

CELLSHE does not guarantee any specific wellness, health, aging, energy, hormonal, cognitive, appearance, or physical result. Individual experiences vary.

22. Limitation of Liability

To the fullest extent permitted by applicable law, our total aggregate liability for any and all claims related to a product, order, subscription, advertisement, policy, or use of the website will not exceed the lesser of (a) the amount paid by you for the specific product unit giving rise to the claim, or (b) one hundred U.S. dollars (US $100). For subscription products, the cap is calculated based on the most recent shipment or charge giving rise to the claim and does not include amounts paid in prior subscription cycles.

Nothing in this section excludes liability that cannot be limited or excluded under applicable law, including liability for personal injury, death, fraud, intentional misconduct, gross negligence, or as required by mandatory consumer protection law.

23. Indemnification

You agree to indemnify CELLSHE and IRONVALE OÜ for claims, costs, expenses, damages, liabilities, chargeback costs, fraud investigation costs, attorneys' fees, and other losses arising from your violation of these Terms of Sale, misuse of products, false address information, chargeback abuse, unauthorized resale, geographic restriction bypass, unlawful conduct, or infringement of third-party rights.

24. Force Majeure

CELLSHE is not responsible for delays or failures caused by events beyond our reasonable control, including manufacturing delays, fulfillment partner delays, carrier disruptions, supply chain constraints, payment processor issues, Shopify outages, regulatory changes, weather, public health events, governmental action, or other events beyond our reasonable control.

25. Contact

CELLSHE / IRONVALE OÜ

Sepapaja tn 6

Tallinn 11515

Estonia

Email: hello@cellshe.com

 

Subscription Terms

Last updated: May 19, 2026

These Subscription Terms apply when you purchase CELLSHE products on a subscription, auto-renewal, recurring billing, or recurring delivery basis.

CELLSHE is operated by IRONVALE OÜ. By purchasing a subscription, you agree to these Subscription Terms, our Terms of Sale, Terms of Service, Privacy Policy, Shipping Policy, and Returns & Refund Policy.

1. Subscription Overview

A CELLSHE subscription allows you to receive selected products on a recurring monthly basis.

At launch, CELLSHE subscription plans are monthly plans only. Your subscription is intended to support a consistent monthly wellness routine by renewing automatically unless you cancel before the applicable billing date.

Your subscription will automatically renew and your payment method will be charged according to the recurring price, billing timing, and terms displayed before purchase, at checkout, and in your subscription account, unless canceled before the next billing date.

2. One-Time Purchase Option

Where available, CELLSHE may offer both a one-time purchase option and a subscription option on the same product page. A subscription is created only if you select the subscription option and complete checkout for that subscription.

3. Material Terms Before Purchase

Before you complete a subscription purchase and before your billing information is collected or submitted, the product page, cart, checkout, or subscription interface will display material subscription terms, including where applicable: the product selected; recurring price; billing frequency; delivery frequency; renewal terms; subscription discount; shipping charges if applicable; taxes if applicable; minimum commitment if any; cancellation method; how to manage the subscription; and when recurring charges will occur.

4. Express Consent to Recurring Charges

By selecting a subscription option and completing checkout, you expressly authorize CELLSHE and its payment processors to charge your payment method on a recurring basis according to the subscription terms shown before purchase and at checkout.

Subscription consent must not be interpreted from silence alone. The customer must affirmatively select the subscription option and complete the subscription purchase flow.

5. Confirmation Email

After a subscription purchase, you will receive a confirmation email containing the material subscription terms applicable to your subscription, including the product, recurring price, billing frequency, delivery frequency, cancellation method, and a direct link or instructions to manage or cancel your subscription.

The confirmation email may also link to the full Subscription Terms. We may retain a copy of the confirmation email, checkout disclosures, subscription consent record, subscription plan, and subscription terms for legal, operational, payment, fraud-prevention, auto-renewal-law, and compliance purposes.

If a subscription tool, theme, or checkout limitation prevents a specific item from appearing directly in the confirmation email, we will use a reasonable alternative method, such as linking to the subscription management portal, order page, or Subscription Terms, while preserving the material terms displayed before purchase and at checkout.

6. Billing

Your payment method will be charged automatically at each renewal unless the subscription is canceled before the next billing date.

For an active subscription, the recurring price shown and accepted at checkout is the price maintained for that active subscription, unless the customer changes the subscription, cancels and later re-subscribes, the subscription fails, expires, is terminated, or a correction is required by law, payment processor requirement, technical error, fraud review, or applicable platform rule. Future website price changes apply only to future purchases or newly created subscriptions unless otherwise clearly disclosed and accepted.

7. Operational Billing Timing and Monthly Routine

CELLSHE subscriptions renew monthly on the billing date shown in your customer account, subscription portal, checkout, subscription emails, or other subscription management interface.

When a renewal payment is successfully processed, a new renewal order is created and submitted for processing and fulfillment according to our Shipping Policy. Subscription renewal orders are not guaranteed to ship or arrive before your current supply is finished.

Subscribe & Save is designed to help support a consistent monthly supplement routine through automatic monthly renewals, but delivery dates are estimates and are not guaranteed. Processing, fulfillment, carrier pickup, transit, and final delivery may vary.

You are responsible for reviewing your next billing date and canceling, pausing, skipping, or modifying your subscription before that billing date if you do not want the next renewal order to be processed, where those options are available in your customer account or subscription portal.

Cancellation applies to future renewals. If a renewal order has already been billed, accepted, processed, or submitted to fulfillment, cancellation may not stop that order, but you may contact hello@cellshe.com for support and any remedy available under our active Returns & Refund Policy or displayed commercial guarantee.

8. Promotional Subscription Pricing

If a subscription begins with a promotional price, trial price, discount, bundle price, or introductory offer, the offer applies only under the specific terms displayed before purchase.

After an expressly disclosed promotional period, the subscription may renew at the regular subscription price disclosed in that offer unless canceled before the renewal date and unless otherwise stated in the offer terms. Standard Subscribe & Save pricing is maintained for the active subscription as described in the Billing section unless an exception there applies.

If your subscription begins with a free trial, introductory price, or promotional discount, we will send a renewal reminder before the first regular-price charge where required by law or configured as part of the offer. The reminder will include the upcoming charge amount, the date of the charge, and the cancellation method. You may cancel before the renewal date to avoid the next charge.

9. Cancellation

You may cancel your subscription at any time before the next billing date through your customer account, the subscription portal, the "Manage your subscription" link in subscription emails where available, or by contacting hello@cellshe.com.

Where Appstle Subscriptions, Shopify, or another subscription tool provides customer self-service cancellation, you may cancel without speaking to a customer service representative and without completing any process that is materially more burdensome than the process used to subscribe. If you subscribed online, CELLSHE will maintain an online cancellation pathway where required by applicable law.

Cancellation is effective for future renewals. Cancellation prevents future subscription charges. It does not automatically cancel, refund, or stop orders already processed, billed, accepted, or submitted to fulfillment.

10. Timing of Cancellation

To avoid the next charge, cancel before the next billing date. If a renewal order has already been processed, billed, accepted, or submitted to fulfillment, we may not be able to cancel it.

11. Skips, Pauses, and Changes

Depending on the subscription settings available in your customer account or subscription portal, you may be able to pause a subscription, resume a subscription, update payment method, update shipping address, manage upcoming orders, or change other subscription details. Certain features, such as skipping, changing frequency, swapping products, or changing product selection, may not be available for all subscriptions, products, bundles, or subscription tools. The options shown in your customer account or subscription portal control the self-service changes available for your subscription.

Changes must be completed before the next billing date to apply to the next renewal.

12. Renewal Reminders

Where required by applicable state law, subscription law, promotional offer terms, or the subscription tool configuration, CELLSHE will send renewal reminders, upcoming charge notices, payment-failure notices, shipment reminders, cancellation instructions, subscription-management notices, or required consent requests by email or other permitted electronic means.

If a subscription offer is expressly presented before purchase as a free trial, introductory price, promotional discount, or similar offer that later converts to a higher recurring price, CELLSHE will provide the reminder or notice required by applicable law before the first higher-price charge. Standard Subscribe & Save pricing is not treated as temporary introductory pricing unless expressly disclosed before purchase.

You are responsible for keeping your email address current.

13. Failed Payments

If a payment fails, we or our subscription/payment provider may retry the payment or notify you to update your payment method.

If payment cannot be collected, we may pause, cancel, or suspend the subscription.

14. Shipping

Subscription orders are shipped according to our Shipping Policy. Delivery estimates are not guaranteed.

You are responsible for keeping your shipping address accurate, current, accessible, and eligible before each renewal.

15. Address Eligibility

If your subscription shipping address becomes unsupported, ineligible, incomplete, inaccessible, or restricted, we may hold, cancel, refuse, or refund the affected renewal order.

CELLSHE does not ship to California, Alaska, Hawaii, U.S. military bases, APO/FPO/DPO addresses, unsupported U.S. territories, unsupported P.O. boxes, freight forwarders, or reshipment addresses.

16. Returns and Refunds

Subscription orders are subject to our Returns & Refund Policy. All sales are final unless otherwise expressly stated before purchase or unless a remedy is required by applicable law or approved by CELLSHE in writing.

17. No Medical Commitment

A subscription does not create a medical, therapeutic, healthcare, hormone, anti-aging treatment, or disease-management program.

CELLSHE products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

18. Record of Consent

CELLSHE may retain records of subscription consent, checkout disclosures, customer account activity, subscription terms, billing events, cancellation requests, and related communications for legal, operational, payment, dispute, fraud prevention, and compliance purposes.

19. Contact

For subscription questions, contact hello@cellshe.com.

 

Medical & Supplement Disclaimer

Last updated: May 19, 2026

1. Not Medical Advice

The information provided by CELLSHE is for general wellness and informational purposes only. It is not medical advice and should not be used to diagnose, treat, cure, or prevent any disease or medical condition.

2. FDA Disclaimer

Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration. CELLSHE products are not intended to diagnose, treat, cure, or prevent any disease.

3. Consult Your Healthcare Professional

Consult your healthcare professional before using any dietary supplement, especially if you are pregnant, nursing, trying to become pregnant, taking medication, have a medical condition, are under medical supervision, or are unsure whether a supplement is appropriate for you.

4. No Guaranteed Results

CELLSHE does not guarantee any specific health, wellness, energy, aging, appearance, hormonal, cognitive, physical, or other result. Individual experiences vary.

5. Product Use

Use CELLSHE products only as directed on the product label. Do not exceed the suggested use. Keep products out of reach of children.

6. Emergency Situations

If you experience a medical emergency, call emergency services immediately. Do not rely on this website, customer support, email, or social media for emergency medical advice.

7. Contact

For product questions, contact hello@cellshe.com.

 

FDA Disclaimer

Last updated: May 19, 2026

Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration.

CELLSHE products are not intended to diagnose, treat, cure, or prevent any disease.

CELLSHE products are dietary supplements for adult wellness routines. They are not drugs, medical treatments, hormone therapies, or substitutes for professional healthcare.

Consult your healthcare professional before using any dietary supplement.